Privacy Policy

Privacy Policy

Last updated: [Insert date]

This Privacy Policy explains how [Your Company Name] (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website [insert website URL] or make a purchase from us.

We’re committed to protecting your privacy and handling your data in a safe and transparent way.

1. Who We Are

464 Clothing Limited (Flat Four Clothing)

The Gallery, kings Wharf, Exeter, EX2 4AN

Email: information@flatfour.co.uk

Company No: 16018398

We act as the data controller of your personal information under UK data protection laws.

2. Information We Collect

We collect personal data to process orders, provide customer support, and improve your shopping experience.

We may collect the following information:

• Identity details: name, title
• Contact details: email address, phone number, delivery and billing address
• Order information: products purchased, payment details (processed securely by our payment provider)
• Account information: if you create an account with us (username, password)
• Communication history: emails or messages sent to our customer service
• Technical data: IP address, browser type, device information, and how you use our website (via cookies)

We do not store your full payment card details. All payments are processed securely through trusted third-party providers such as [e.g. Stripe, PayPal, Shopify Payments].

3. How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Communicate with you about your order or account
• Send updates, offers, and marketing emails (only if you’ve opted in)
• Improve our website, products, and customer experience
• Comply with legal or tax obligations

4. Marketing and Communications

If you’ve subscribed to our newsletter or marketing emails, we’ll send you occasional updates about new arrivals, promotions, and special offers.

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

We will never sell or rent your information to third parties for marketing purposes.

5. Sharing Your Information

We only share your data with trusted third parties when necessary to run our business, including:

• Payment processors (e.g. PayPal, Stripe)
• Delivery companies (e.g. Royal Mail, DPD)
• Website and IT providers who help us operate our site securely
• Legal or regulatory authorities if required by law

All partners are required to handle your data securely and only use it for the purposes agreed with us.

6. Cookies

Our website uses cookies to improve your browsing experience and site performance.

Cookies help us understand which pages you visit and allow our site to remember your preferences.

You can manage or disable cookies in your browser settings, though some parts of the site may not work correctly without them.

For more details, please see our Cookie Policy (if separate).

7. Data Retention

We keep your personal data only as long as necessary for the purposes we collected it, such as:

• For orders: up to 6 years for accounting and legal reasons
• For marketing: until you unsubscribe or ask us to delete your data

When your data is no longer needed, it will be securely deleted or anonymised.

8. Your Data Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate information
• Request deletion of your personal data
• Withdraw consent for marketing
• Object to certain processing
• Request data portability

To exercise any of these rights, contact us at: [email address].

We will respond within one month of receiving your request.

9. Security

We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure.

Our website uses SSL encryption and secure payment processing to keep your information safe.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last revised” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: information@flatfour.co.uk

Address: 464 Clothing Ltd, The Gallery, Kings Wharf, Exeter, EX2 4AN

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO): https://www.ico.org.uk